Three Islands Veterinary Services

115 East Street North (PO Box 639)
Bobcaygeon, ON K0M 1A0

(705)738-5149

www.threeislandsvets.com

To our valued clients,

 

COVID-19 UPDATE

   We are once again able to provide non-essential visits for routine vaccinations and surgeries to our patients.    Our clinic will remain open during regular office hours however,  the clinic doors will still remain closed.  Our Doctors will be available for telephone consultations for sick patients, routine annual health visits and all surgeries.  Our reception staff will be available to book telephone appointments and take prescription refill requests.  If you have an appointment a Technician will come out to your car and bring your pet into the clinic for any examination, treatment or surgery required, then it will be returned to you.  We ask that you pay by e-transfer or credit card over the phone.

We are currently experiencing a high volume of calls and you my be directed to voicemail.  Our lines may be constantly busy as we are forced to conduct business over the phone.   If you have to leave a message, we will do our best to return your call as soon as possible.

We appreciate your patience and understanding during this difficult time.

Please check back with us for current updates.

 

 For any prescriptions or supplies we ask that you pre-pay with either e-transfer or Credit Card and we ask that you call when you arrive and your supplies will be labelled and placed in our front vestibule for you to pick up.

 

We understand that this is a challenging time for people.

At Three Islands Veterinary Services, as of March 17, 2020, we continue to see patients with medical and surgical needs.  

Idexx Laboratories (our animal laboratory) have said that it has seen no positive results in pets of SARS-COV-2, (the coronavirus strain responsible for the Covid-19 respiratory outbreak) in humans.

We have established protocols to ensure that any team member that is ill remains at home and we are fully supportive of them.

We have implemented protocols recommended by Dr. Scott Weese, the infectious diseases specialist from the Ontario Veterinary College in Guelph with regards to screening pet owners before booking an appointment so we can inpidually determine the best way to handle a hospital visit.  You should expect to be asked by phone, such things as whether you have travelled outside the country in the past 14 days, or had contact with someone that has traveled to a high risk area in the past 14 days, or whether you have a cough, fever or shortness of breath.  In some situations, the doctor or technician may discuss your pet’s medical history by phone rather than in the clinic, and then arrange to have your pet brought into the clinic from the parking lot by a staff member for examination and treatment by our doctors.

We understand and share your concern about Covid-19 and we are continuously monitoring the situation to keep you and our team members safe.
Please call us at 705-738-5149 if you have any other questions.
Sincerely,

Dr. Dave Heaton

Dr. Robbie Heather

Dr. Kate Kelly

Dr. Jessica Gonzalez