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To our valued clients,
As of April 6/2020 Veterinary services are still considered essential. However, the Provincial Government has added that clinics are to offer "urgent care only". We will no longer be providing non-essential visits for routine vaccinations or surgeries. This excludes puppy or kitten boosters in a series. Our clinic will remain open during regular office hours however, the clinic doors will remain closed. Our Doctors will be available for telephone consultations for sick patients and animals requiring emergency surgeries, quill removal etc and our reception staff will be available to book telephone appointments and take prescription refill requests. If you have an appointment a Technician will come out to your car and bring your pet into the clinic for any treatment or surgery required, then it will be returned to you.
Please check back with us for current updates.
For any prescriptions or supplies we ask that you pre-pay with either e-transfer or Credit Card and we ask that you call when you arrive and your supplies will be labelled and placed in our front vestibule for you to pick up.
We understand that this is a challenging time for people.
At Three Islands Veterinary Services, as of March 17, 2020, we continue to see patients with medical and surgical needs. We have however, rescheduled all non-essential visits such as wellness and vaccination visits for healthy pets.
Idexx Laboratories (our animal laboratory) have said that it has seen no positive results in pets of SARS-COV-2, (the coronavirus strain responsible for the Covid-19 respiratory outbreak) in humans.
We have established protocols to ensure that any team member that is ill remains at home and we are fully supportive of them.
We have implemented protocols recommended by Dr. Scott Weese, the infectious diseases specialist from the Ontario Veterinary College in Guelph with regards to screening pet owners before booking an appointment so we can inpidually determine the best way to handle a hospital visit. You should expect to be asked by phone, such things as whether you have travelled outside the country in the past 14 days, or had contact with someone that has traveled to a high risk area in the past 14 days, or whether you have a cough, fever or shortness of breath. In some situations, the doctor or technician may discuss your pet’s medical history by phone rather than in the clinic, and then arrange to have your pet brought into the clinic from the parking lot by a staff member for examination and treatment by our doctors.
We understand and share your concern about Covid-19 and we are continuously monitoring the situation to keep you and our team members safe.
Dr. Dave Heaton
Dr. Robbie Heather
Dr. Kate Kelly
Dr. Jessica Gonzalez